Shipping policy

Shipping terms are: F.O.B. Texas. MRT will arrange payment for shipping with the carrier, but such costs are the responsibility of Customer. Risk of loss is upon Customer once MRT delivers the Product to the carrier. Delivery times are estimates only and MRT shall not be liable for delays

What turn around time can I expect?

Generally you can expect 2 or 3 business days to turn around on your suspension rebuild and/or re-valve and 4-5 business days on a straight forward motor rebuild. Custom work requires longer. Lead times tend to grow at the start of the race season and before national events so plan ahead whenever possible.

What to Ship

Motor: Ship only your motor and parts that remained on the motor when you pulled it out like the Throttle Body boot and exhaust flange. Items like the Throttle Body and ignition should not be included unless you want these items serviced or modified.

Suspension: shipments should include only the components that you want us to work on. We don’t need your fork guards or fork guard bolts so please remove them before you ship to us.

Preparing for shipping

Motor: Drain the coolant and ALL THE OIL (both sides on some four strokes) then make sure the motor is thoroughly clean and dry. If you have partially disassembled the motor we recommend that you build it back up and include any damaged parts. This way we can make sure that all the parts are there for the rebuild. Loose parts can damage gasket surfaces. Including all parts allows us to provide you with a complete diagnosis. When you are ready to package your motor it should look something like this: <Insert Motor Photo>

We highly recommend that you wrap the motor in a large plastic bag and seal it with tape. This reduces the possibility of condensation creating corrosion and any remaining oil or coolant doesn’t leak out and stop your shipment en-route. Pack the motor in a custom motor box when possible. Tip - an economical alternative is a square, wheeled cooler available in Wal-Mart for around $50. But be aware that carriers like UPS often tag on an “additional Handling” fee for plastic containers like coolers and gun cases.

Suspension: Thoroughly clean and dry all the components. Replace any button style air bleeders with the OEM screws as they often break off and leak in transit. Use a sharpie or similar marker to write your name and phone # on the fork legs and shock body, wrap them in a plastic bag and seal the bag with tape. We recommend you ship your suspension in a gun case; these can be found for as low $40. If this is not possible use a sturdy cardboard box and wrap each unit in bubble wrap. Note we do not recommend using Styrofoam peanuts as these shift in the package allowing the parts to move and can cause damage. Placing a gun case in its original cardboard shipping box with normally stop “Addtional Handling” fees

How to Ship

We recommend UPS, they are more economical than most of the other shippers and very rarely lose shipments. We also recommend that you insure the shipment for replacement value in case disaster strikes.

When you have Shipped

E-mail us the tracking # for your shipment to support@mergracing.com and we will schedule your project in so there is minimal delay.

Return Shipping

Please notify us if you want to insure the return package and the amount you want the shipment insured for. 

Payment

All major Credit Cards are acceptable although we prefer PayPal. Most custom work will require a 50% deposit before the work is carried out.